Spa Receptionist

Summary : The Spa Receptionist is responsible for greeting all guests in a friendly and professional manner, making and confirming reservations, and receiving payments for all Spa and Salon treatments.

Essential Job Functions

Report to work on time and when scheduled.
Greet every guest and Associate with eye contact and a sincere, friendly smile; Use guest names at every opportunity.
Accurately books spa treatments and confirms information for guests; always reminds guest of cancellation policy
Resolve guest problems when able to; brings problems to the attention of the Spa Director if necessary.
Handles all cash and credit transactions to ensure proper payment is received for each treatment.
Possesses good knowledge of computer systems used to book spa appointments and make payments.
Possesses excellent knowledge of all spa treatments and can accurately answer guest inquiries regarding treatments
Assists Spa Concierge when necessary; leading guests into the Spa, refreshing laundry.
Maintains cleanliness of Spa Gift Shop; folding, cleaning and restocking on a regular basis.
Orders food and drink for Spa guests.
Possesses knowledge of activities and events in hotel to accurately answer guest inquiries
Balances out transactions at the end of the day and run end of the day report.
Other duties as requested by supervisor.