Reservations Agent

Summary: The Reservations Agent is primary responsible for running the day to day operations in Reservations according to Preferred/4 Star/4Diamond Standards.

• Answers phone calls in a professional manner and assists guests with questions, directions, and reservations.
• Uses Visual One to run reports and to enter or read data regarding a guest, occupancy rates, reservations, etc.
• Enters wake-up call requests into PBX system.
• Handles guest problems and complaints with courtesy and expediency, keeping manager notified of all issues
• Maintains a thorough knowledge of all St Julien outlets, amenities and special events
• Promotes and sells special hotel programs, special rate packages, and upgrades when appropriate.
• Organizes and processes gift cards.
• Follows St Julien’s Environmental Commitment and disposes of waste and recycling according to standards
• Other duties as required

3-6 Months related experience highly preferred