Overnight Guest Service Representative

The Guest Service Representative is primarily responsible for providing excellent guest service to guests checking in and out of the hotel, booking accurate reservations for guests, and ensuring that guests have an experience at St Julien that meets Preferred/4 Star/4 Diamond standards.

Has the ability to perform all duties required in PBX, Reservations, and Front Desk
Run all evening reports, i.e. Downtime, Non-Guaranteed Reservation Cancellations, etc.
Handles guest problems and complaints and keeps manager or supervisor notified of guest issues
Establishes and secures proper guest credit.
Handles any billing questions and inquiries
Enter wake-up call requests into PBX system.
Perform all accounting duties including posting charges, account settlements, and shift closing.
Complete a daily shift audit and balance all account settlements, charges, etc. to the property management system
Handles all cash transactions and maintain a personal bank
Maintain house bank and handle all checks and cash according to St Julien Hotel & Spa policies and procedures.
Follows set procedures on posting, charges, safe deposits, and refunds.
Follows St Julien’s Environmental Commitment and disposes of waste and recycling according to standards.