Front Desk Supervisor

Summary : The Front Desk Supervisor’s primary responsibility is to supervise the Guest Service Representatives (GSRs) and run the day to day operations of the Front Desk according to Preferred/4 Star/4 Diamond Standards.

Essential Job Functions

• Effectively trains staff so that they are able to consistently provide service that meets the Hotel’s Preferred/4 Star/4 Diamond service standards; Attends necessary training sessions for supervisors/managers.
• Supervises a staff of up to 4 people.
• Sets the example for all GSRs and Front Office staff by providing 4 Star/4 Diamond service at all times
• Answers phone calls in a professional manner and assists guests with questions, directions, and reservations.
• Handles guest problems and complaints with courtesy and expediency, keeping manager notified of all issues
• Ensures that GSRs provide 4 Star/4 Diamond service and follow all procedures as outlined in shift check lifts
• Establishes and secures proper guest credit; Handles any billing questions and inquiries.
• Performs all accounting duties including posting charges, account settlements, and shift closing.
• Follows St Julien’s Environmental Commitment and disposes of waste and recycling according to standards
• Thrives in a fast-paced environment and works at a quick, steady pace to accomplish task in an efficient and timely manner
• Other duties as required